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Instructor Led Training

At SkillsPlus our Instructor Led Classroom Based Training combines presentations, demonstrations, practice and interactivity, making this style of delivery a great option for organizations and learners who prefer face to face group learning activities.

All our workshops are designed to include case studies, individual and group activities, role plays and videos, and our ILT sessions are focused, engaging and interactive and allows real time feedback, questions and answers.

Our instructors provide valuable insight, stories and real life examples during our sessions. This style of delivery provides additional information through body language, modulation of voice, tone and volume. Give SkillsPlus a call and speak with us about your needs.

Management & Leadership

At SkillsPlus we develop leaders. We don't try to train leaders because we understand leaders must be coached, developed and mentored. Development to us is transformational and has a focus on maximizing your leaders’ potential and focusing on their growth.  The following are some of the areas in which we offer Managerial and Leadership workshops:

  • Building High Performing Teams 
  • Understanding Business Strategy
  • Finance for non-Financial Managers
  • Women in Leadership
  • People Management Skills 
  • Effective Delegation
  • Newly Appointed Managers and supervisors
  • Motivating Your Teams
  • Emotional Intelligence for Managers
  • Coaching, Counselling, and Mentoring
Organisational Development
SkillsPlus Organizational Development training programs focus on culture, values, systems and behaviors with the goal of ultimately increasing your organizations effectiveness. We offer a number of courses including Teamwork and Team Building: 
  • Organisational Culture
  • Cultural Diversity
  • Business Ethics 
  • Corporate Social Responsibility
  • Communication
  • Teamwork
  • Problem Solving
Many salespeople lack the skills or confidence to initiate compelling conversations with customers. SkillsPlus will work with you to create a customized sales training solutions that will build organizational capability and improves the individual skills necessary to increase your sales.
At SkillsPlus we have a focus on enabling the right sales activity and effective customer dialogues at every stage of your selling cycle. We partner with you to develop a culture of continuous learning that drives sustained improved performance. Through our comprehensive sales training and learning model we help your sales team develop the skills to succeed at all stages of the sales process.
  • Sales for Non-Sales People
  • Fundamentals of Selling
  • Consultative Selling Skills
  • Managing and Developing Key Accounts
  • Sales Negotiation
  • Coaching your Sales Team to Success 

Customer Experience

We call it Customer Experience here at SkillsPlus, because we will train your people to learn to do just that! Create a memorable experience for each and every client or customer your business comes into contact with:

  • An Intro to Customer Service
  • What is Customer Service?
  • Basic Listening Skills
  • Customer Service over the Telephone
  • Handling Customer complaints
  • Dealing w/ Angry & Difficult Customers
  • Building and retaining customers
  • Going the Extra Mile
  • Managing and Coaching Customer Service Teams  
Product Knowledge
A well-trained staff who can quickly adapt to IT change management is key to organization’s business continuity. Similarly for end customers arming them with comprehensive product knowledge gives them and your sales team the confidence to adapt to different audiences' needs, improving their chance of securing a sale.
Human Resources
SkillsPlus Offers a range of HR training courses designed for line managers and those in supervisory roles, modules include:
  • Recruiting for Success
  • Employee Orientation
  • Managing Employee Probation
  • Employee Motivation
  • Managing the Performance Appraisal
  • Managing Poor Performance
  • Managing Attendance
  • Documenting and Disciplining Employee Behaviours
  • Conflict Resolution
  • Communicating with Diplomacy/Tact
  • Anti-discrimination awareness
  • Equality in the Workplace 
Personal Development
People should be able to assess their skills and qualities and consider their aims in their on the job’s, and in life. In order for people to realize their goals and maximize their potential, they need to find ways to personally develop themselves. SkillsPlus design and facilitate a number of sustainable personal development programs and seminars. Companies are made up of individuals who when supported to reach their full potential, ultimately contribute to increasing your bottom line. SkillsPlus will make sure you realize your full potential by creating an inspiring environment, personalized coaching and a motivated peer group 
  • Time Management
  • Effective Communication
  • Being assertive and working with confidence
  • Speaking and presenting with confidence
  • Basic Listening Skills
  • Commercial Awareness
  • Conducting Effective Meetings
  • Getting the Best Out Of LinkedIn
  • Writing for Results 
  • How to Perform Well in Interviews
  • Dealing with Change
  • Managing Stress
  • Strengthening Your People Skills 
Yoga in the workplace, Women in Leadership and Work Family Balance are some of the program’s we offer in our wellbeing portfolio of courses. Learning is evolving, and so must our approach to teaching. We offer a number of courses that help you think, relax and breathe your way to being more focused, and ultimately productive.
  • 30 Day Mental Diet
  • The Power of Thinking Positively
  • Breathing
  • Managing Stress
  • Work Family Balance
  • Yoga
  • Think Your Way to Success
  • Positive Mental Attitude
  • Developing a Mature Workforce